Tuesday, August 16, 2016

Our Employees' Hobbies: Part 3

Dear partners! 

A hobby makes our lives vivider, much more interesting and active. Each of us devotes his/her spare time to favorite activities and gets the most enjoyment out of them. These may be art, sports, photography, foreign language, music, etc. Today, our company employs passionate people who, despite of busy schedule, make the time to catch a break from work, acquire knowledge or gain new skills. Previously, we have told you about interests of our employees and today, we prepared for you a new portion of the most recent information. We interviewed our specialists to learn about their hobbies and that is what we have! 

Ekaterina Stepnova, content manager 

My love of painting started in yearly childhood and now, I try to spend my free time painting and drawing. Usually I start my weekend with taking canvas, paints and brushes, to create a picture. I draw everything that comes to my mind but prefer surreal scenes. When I have not got an idea, I find a source of inspiration in works of my favorite artists, Vincent van Gogh and Salvador Dali. Sometimes I copy their pictures to see into idea, understand how an author combined colors and what he wanted to convey.
Painting and drawing help me to observe the world around, go into details and portray them in bright colors on the canvas. I think, painting is the easiest and most affordable means of self-expression which helps to be creative and distracts from routine. 

Kirill Seleznev, support manager 

Although I graduated from music school long ago, today I continue to play guitar and piano because I have been keen to music since I was 7 years old. In due course I established music band named “Tabakerka Shturarya”. We performed at various events, took part in contests, played in art punk cabarets. Unfortunately, we disbanded so now I think about establishing new music group with which we will leave for a world tour.
I like playing music of various styles: jazz, manouche, metal, classic and folk music. Like any other musician, I have got idols whose art is my orienting point today and whose efforts I would like to continue. For me, these are Ferenc Liszt and Sergei Rachmaninoff.

Saad Nazir, Sales-Manager 

I always look forward to weekend to take fishrod, tackle and go fishing early in the morning. Unfortunately, fishing is prohibitted in Adu Dhabi so I need to seek fishing spots and intersting places outside the city. Luckily, there are many such places here and varieties of fish in biting are multiple.
However, the main thing in fishing is the process itself, time to relax and get lost in your own thoughts.

Nataliya Matsaniuk, technical support specialist

My motto is “Life in movement!” I have been fond of swimming and shaping since I was 13 years old but dancing has a special place in my life. For a number of years, I have enjoyed Arabic dances, namely, belly dance. This is not only beneficial for healthy body but for mental performance also, because dancing requires to use different types of memory, ability to quickly switch and feel other dancers to move synchronously. Dancing perfectly relieves stress, affords great pleasure; helps to feel freedom and harmony, be fit and stay on a good mood.

Michael Abongwe, technical department specialist 

I have been fond of football since I was a child. I have managed to play in the second division league for 3 years and in Cameroon premier league for 2 years so far.
Nowadays, I continue to take a part in group stages because football is more than just a game for me. Like any other sports activity, it develops willpower, consistency of aim, teaches to be a team player, improves health and here like nowhere else you can find friends who share your interests.
Frankly speaking, I have always dreamt of being footballer or working in IT company and now, I am very happy that I can balance one another.

Employees’ ability to turn from one activity to another speaks for their ability to accomplish various tasks and generate fresh ideas. Specialists of our company are versatile people with their own interests but we are all united by the common goal. 

Follow the news in our blog and you will learn more about work and the latest events in our company. 

Best regards,
Team of Taunigma & NT.Payments & InDoor.TV

Monday, August 8, 2016

The second promotion winner

Dear partners! 

During the holy month of Ramadan, we held the promotion for NT.Payments customers. 

As you likely know from our previous news, we have already congratulated Ahmad Eid, the winner in the nomination Local payments, on winning the prize.

Finally, the second winner Ijaz Ahmad, the resident of Al Ain, visited our head office. He was very happy when our specialists phoned him and told that this is his mobile number that was the lucky to win in the nomination “International payments”. 

Our team awarded the winner the gift bag with branded souvenirs and the main prize − iPhone 6S. 

We express our warm congratulations to the winner and hope that our services will continue to fully satisfy the customers’ needs. 

Follow the news! 

Best regards, 
Team of Taunigma & NT.Payments & InDoor.TV

Tuesday, July 19, 2016

Promotion winners

Dear partners!

 As you remember, earlier we announced the promotion confined to the holy month of Ramadan for NT.Payments customers. 

The main term was to recharge a mobile through NT.Payments terminals for 100 AED and more from June 6 to July 5.

The main prize was iPhone 6S. 

On July 10 we randomly selected two lucky participants who won the prizes. They were Ijaz Ahmad in the nomination International payments and Ahmad Eid in the nomination Local payments. 

The promotion aimed to attract attention to our payment system and enhance the loyalty. We will continue holding such promotions. They will help us to attract new customers and increase profitability of your terminals. 

Follow the news! 

Best regards, 
Team of Taunigma & NT.Payments & InDoor.TV

Thursday, July 14, 2016

The most active NT.Payments customers to be determined

Dear partners! 

The company Kiosk IT System Trading LLC has been providing services for accepting payments in favor of various providers for more than three years. During this time, our company has become the undisputed leader of the UAE’s payment services market and catchy blue and yellow NT.Payments kiosks are recognizable in all regions of the country. 

Since we started business in the UAE, a huge number of people who inevitably trust us has become our regular customers. Specially for them the employees of our company work on improving the quality of service, connecting new services and organizing various promotional events every day. 

As you remember, in the past we have organized promotions and lotteries for NT.Payments customers. This once we decided to meet the most active users of our payment system. So our company defined the first most active users of NT.Payments terminals who made more than 1000 transactions during the period of our activity in the UAE. 

We contacted the leaders in terms of payments made to meet them and present the honored gifts. Of course, none of winners knew about our promotion so the unexpected prize became the pleasant surprise. 

The promotion showed that the most active NT.Payments users live in the emirate of Abu Dhabi. The winners were 28 years old Sakkasiya Suleiman from India and 31 years old Chulam Farid Niaz Mohammed from Pakistan. 

These active customers were awarded the certificates for 50 AED to pay any services in our terminals and gift bags with branded souvenirs from NT.Payments. 

Additionally, the winners received the certificates for placing free advertisements on 20 NT.Payments kiosks top displays for 1 month. 

Our company will continue to hold such events because this is a good opportunity not only to promote payment terminals services but to encourage the most active and loyal customers and give perfect mood. 

Follow the news! 

Best regards, 
Team of Taunigma & NT.Payments & InDoor.TV

Wednesday, June 29, 2016

Assessment of the Commercial Department staff

Dear partners! 

Knowledge assessment and skills development of employees is an integral part of doing business. Latest knowledge and software tools promote rapid development of the company, therefore, Kiosk IT System Trading LLC conducts an annual training and improvement of the staff qualification with the subsequent proficiency assessment. The company’s management assessed the Commercial Department specialists once again. 

The objective of the appraisal was both to solidify knowledge of the processes with which the employees worked before and check skills for working with the recent procedures. In particular these are the motivation system for sales managers, rules for handling Taunigma requests, and the process of settlement payments between the tenant and landlord. 

The employees’ professional competency assessment was performed by Oxana Vishnichenko, managing director of Taunigma FZE; Anna Kozhenko, HR manager; Roman Matsaniuk and Roman Krasitsky, sales supervisors. 

Special questionnaires were developed for the exam which helped the assessors to thoroughly check and make an objective assessment of the employees’ knowledge. The questions centered on internal company’s processes, operation of terminals, cooperation with landlords, handling Taunigma requests as well as the cases studies. 

When taking the exam, the Commercial Department employees handled the tasks with honor and proved their competency. They showed great information awareness, high-level proficiency in internal use software, the company’s processes and job procedures.

It is important both for department heads and for the company that the professional level of our employees is in line with the high standards in order to increase the company’s profit and address strategic issues to enhance the leading position on the United Arab Emirates payment acceptance market. 

Best regards, 
Team of Taunigma & NT.Payments & InDoor.TV

Tuesday, June 7, 2016

News from the HR department

Dear partners!

Our company has reached a new level of customer service and provides high-quality payment and advertising service in the UAE. In connection with launching a new advertising project and intense work for installing payment terminals, number of employees in our company has grown because it is important for us to control each object installed.

In 2013, in the period of company formation in the UAE, it had a staff of 3 specialists only but today this figure is 124 employees. Besides that, our company is going to extend staff by the end of the year as plans and projects conceived require more human resources.

For today the Technical Department is the largest one of our company. It has 52 employees and 5 new specialists are planned to be hired soon.

“Need for increasing the staff results from growing number of terminals and, in addition, promo screens operation of which we also control. The core work of our department is to monitor hardware, collect cash, and quickly visit payment terminals to repair in case of failure. All these processes are easier to implement if the department has enough specialists that can do this job accurately and above all swiftly”, – says Alexey Trofimov, director of the Technical Department.

Because of the fact that the company staff is growing, the issue of managing personnel records arose. That is why the HR department has introduced a new software product for HR manager and executives that will make all personnel-related processes considerably easier.

“Power HR is a software for managing personnel records. Each employee will have access to his/her personal account. Here, all information concerning acceptance for employment, change of job position, holiday period and balance, changes of salary, etc. will be available. We will also keep a record of documentation so each employee will be able to get soft copy of required papers, namely, visa, passport, insurance, id, contract, internal docs, etc.”, – says Anna Kozhenko, HR manager of the company.

Finance Department will also use Power HR, namely, functions related to salary accounting for all employees of the company. As far as the UAE strictly control and meet the legislation requirements concerning salary and leave allowance accounting, the software will help to automatize this process and quickly update information on salary change due to transfer to another position (or for any other reason) in personal files of each employee.

The novelties in the company will have a positive effect on work in general as long as proper workflow organization is a step to success and productivity.

Best regards,
Team of Taunigma & NT.Payments & InDoor.TV

Thursday, May 26, 2016

Novelties in the Customer Care Department

Dear partners! 

Within the frames of staff development and appraisal Andrii Dyhan, head of the Customer Care Department of the company Kiosk IT System Trading LLC, has received the special training. We interviewed Andrii about his main duties, process and results of the training conducted.

Interviewer: Andrii, can you tell us, please, what the Customer Care Department (call center) does?

Andrii: We deal with calls and messages from the customers who want to learn more about our payment system or have some questions regarding a payment made. Besides that, I, as the head of department, do administrative work which includes acquiring monthly data on operators, report preparation, introducing new software in the workflow and further personnel training. Moreover, I was trained in the Software Design Department and now I also carry out analytical work in the company. 

I.: Tell us more about your new responsibilities. 

A.: I previously just created requests in IntraService where I reported errors that typically occur when making payments. Now I try to identify errors by myself and after careful analysis I send all collected information to the Software Design Department where specialists rapidly fix the problem I found. Software specialists have also granted me access to some databases of our company, trained me in troubleshooting and working with logs that help to view all information on operations in the payment system of the company. 

I.: What new tools did you master during the training? 

A.: During the training I learnt how Microsoft SQL Server works. This is a system that gives me access to the company databases. Using the knowledge received, I can find required information, examine, analyze, and support operation of our system in whole.

I.: How did the reallocation of responsibilities influence the general workflow of the company?

A.: First, that had positive effect on performance of the payment system. Second, the error fixing process has accelerated. Previously employees of the Software Design Department, in addition to their direct responsibilities, also responded the requests regarding troubleshooting from the call center. Now I do this, I analyze collected data and handover results to developers to fix the problem.

I.: Has the training been completed?

A.: I can’t say so; this process is going on. I have not yet been completely familiar with a new work area so I have questions on operation and specific features of the program every day. Fortunately, the development specialists help me to gain an insight into all nuances of work.

By now employees from three departments of our company (technical, commercial, and call center have been attested to improve their qualification. Evaluation of personnel’s knowledge has positive effect on business development. It helps to employees to understand processes and master new tools required to enhance the company’s efficiency. 

Best regards,
Team of Taunigma & NT.Payments & InDoor.TV