Wednesday, October 19, 2016

Improving professional skills level of our employees

Dear Partners!

Within the framework of improving professional skills of the Kiosk IT System Trading LLC company’s employees, training was provided to the specialists of the Technical Department.

As you know, the responsibility of the employees of the Technical Department is not only to monitor and maintain operability of payment kiosks, collect cash, renew stickers, and clean terminals but to prepare pictures for Internet offices of the partners. In your back offices you can see that our specialists make 4 types of photos, namely, external view of a sales point, overall picture of a terminal and its environment, full-length photo of a terminal, and photo of a screen with eight-digit number of an object (UID) at a shallow angle.

It is important for us that our partners see better pictures of their objects, therefore, we organized training for the Technical Department specialists to give them general photography tips.

Especially for the training, instructions and presentations with examples and layouts, that helped to provide details to be considered when shooting the objects (payment kiosks), were developed.

As of today, the Technical Department is the largest department of our company, so the training was held in several stages. In order to improve understanding the materials, the employees were divided into several small groups.

“Today at the training I received interesting and useful information on shooting. Thanks to the company for accessible and structured delivery of information. It will be very useful in my work. I will try to apply the knowledge obtained in practice”, – делиться впечатлениями Sayyid Mohammed Shafeeq, a specialist of the Technical Department, shares his impressions.  

Our company will continue to conduct such trainings for its employees as long as that has a positive effect on work progress. We will keep you informed about events in our company.

Best regards, 
Team of Taunigma & NT.Payments & InDoor.TV

Sunday, October 9, 2016

Elena Khaletskaya: The main task of a project manager is to bring the project to the end having complied with its deadlines and costs

Dear Partners!

Initiating new services and dealing with providers is an integral part of our company’s activities that expands the list of services in our payment kiosk. For better work organization the connecting link between customers and developers is needed. This task is being carried out by a Project manager (PM), a person who controls the start of a new project, monitors its stages and deadlines, holds negotiations with clients and reports the results of work execution. Elena Khaletskaya told us what the position of PM in our company does look like. 

Interviewer: Elena, tell us why you have become a project manager? 

Elena: I always enjoyed working in a team, communicating with new people, taking part in negotiations, planning and arranging projects. That is why I started attending courses on project management to get necessary knowledge and skills in this field. I found my new activity very interesting. When learning I knew how to develop projects right, how to manage risks, which relations between project participants do exist, and what is the correct way of organizing all the processes to get the result needed. After a while I started to develop and promote small projects and later I applied all my knowledge and experience to deal with more serious ones.

I.: What are the main responsibilities of a project manager? 

E.: As a rule, a client does not need to know about the project and its stages themselves; a client is mostly interested in results. For this purpose, a project manager is needed. PM is a person who develops the concept of a project, prepares all the project documents, plans its stages, monitors the teamwork, controls the deadlines and informs a client on the project implementation. The main task of a project manager is to bring the project to the end having complied with its deadlines and costs. The more detailed the final result is, the higher chances to work out all the risks and details as well as to meet the terms and budget of the project are. Yet, there are some situations when you have to extend the deadlines because every project is new and unknown, something we have not done before. 

I.: What does the launch of a company project begin with? 

E.: A project begins with a decision on activating a new service, elaboration of details of a final product, and making a list of tasks needed for project’s implementation. Once the decision is made, the contract is signed up, we move to its implementation: we prepare documents, develop a plan on activities, and define the deadlines. Before launching every new project, I answer two questions: how much time it will take and how much money it will demand. Then you need just to control the stages, meet the deadlines, report the results and consult a client. When the project is done, I sum up all the results by checking if we are behind the schedule and if it is so, the reason for it, and think over the way to escape this mistake in the future. 

I.: What is the most challenging part of your work? 

E.: Probably the most challenging thing is making changes to a project because corrections in most cases influence the deadlines and quality of a product that is very essential for us because we focus on the service of high quality. In such situations you need to quickly determine all alternatives of changing and coordinate them with a client. 

I.: Every PM has to control the deadlines, check the tasks and implementation processes of the whole project. Do you have your own methods of project management? 

E.: My main method is to build mutual communication both in a team and with a client. I believe that when dealing with developers it is not right to set tasks, send instructions and then wait when everything is done. It is important to split the project tasks into smaller parts. Every part should be coordinated, completed and confirmed as the steps made to achieving final result. It is significant to always communicate with the client because once you lose this connection, then it is likely that the client will get the result which is different from what he expected. It is great when clients are involved into the process since they have the vision of what the result should be, therefore they help to prioritize. We try to constantly communicate with every provider, hold negotiations and conduct acceptance testing, so in case of any changes there will be a little influence on the project costs. 

I.: How do you negotiate with customers and partners? Do you usually manage to get the needed results?

E.: The question is: what is considered to be the needed results? If to speak about provider companies with whom we sign contracts, usually they have their own opinion on the service activation costs or project deadline while we have our own one. The whole process of exchanging opinions can take from 2 to 3 months because every party wants to reach its own goal. Once the agreement on service costs is reached, the negotiation of another nature starts. Here we discuss technical issues, for example building user interface. Thus, during discussions with Western Union team we managed to convince them that our specialists do have greater experience in dealing with users and that we do know how to build a user interface of a kiosk correctly, so that their service become more convenient and clear for our clients. Though, in the beginning they had another vision of design and they were very persistent. Do we always reach the needed result? Mostly, yes. There are some services that we consider quite interesting or a provider needs to launch its services on our terminal. And here everything is negotiated at one meeting. But sometimes the very procedure of signing up a contract takes longer time because of a client's approvals in three departments or so. From our side, we always try to complete all the processes quite quickly since a new service means an increase in clients and profit correspondingly. 

I.: What projects are you working on now? 

E.: At the moment we are dealing with connection of the state service called Infinity, also keeping on extending the list of international services, working on adding an external commission to Etisalat. We have already launched a pilot project on these services in order to check interconnection of the systems in process environment. Besides, we have recently finished the connection of Western Union money transfers to our payment system.

I.: If you understand that you do not meet the deadlines, what measures do you undertake to complete the project on time? 

E.: First of all, it is essential to find strong points of your team, build successful communication and help to work together. At second, when we understand that we do not meet the deadlines, we define the problem causing the lag and fix it. In such situations our provider's team helps us. They advise us on what we need to concentrate, which tasks are of higher priority. The main thing in such moments is to focus on what matters the most and to try to not being distracted by trivia. Our goal is to complete the project with a good quality and on time. 

I.: What can users expect from our payment system in the future? 

E.: As we said earlier, we have launched Western Union money transfer service. Now, we are negotiating on connection of state services, as examples utility payments and services in each emirate. We also continue extending the list of mobile operators and countries which services are available in our terminals. 

I.: In your opinion what qualities shall a project manager have? What is an essential to know and be able to do?

E.: Of course, it is important to know the topic area itself since if you do not have any idea on how a product works or the aspects of project management, it is impossible to complete the project. Number one is to have good memory, to be able to concentrate on details, to plan and prioritize tasks, to not being afraid of taking responsibilities, and to persist in your opinion as well as to find a common ground with your team and client. When negotiating on a new product it is essential to evaluate its opportunities and define the ways to improve it. PM needs to be a multifunctional specialist because she or he has to deal with variety of issues including technical ones. 

I.: Elena, thank you for a nice talk and useful information. Now we know better about particulars of adding new services and project management in our company. We wish you luck in all your activities! 

Best regards, 
Team of Taunigma & NT.Payments & InDoor.TV

Sunday, September 25, 2016

The First Day in the Company: How it was. Part 2

Dear partners!

The first day on a new work place is always exciting: a new environment, a new team and new responsibilities. Despite all of this, a new place is always a perfect chance to bring fresh ideas and new vision of projects to the company. We continue asking our employees about their first working day.

 Adam White, Advertising manager 

My career began in February 2016. I got down to business right in two hours after I landed in the Emirates. It was a kind of a sign for me that much work is ahead. On my way to the office I was very excited but after I had met the head of the advertising department, I managed to calm myself down. He introduced me to new colleagues, told me about the company activities, and described me in more details an advertising direction which we are currently developing in the UAE. There was a lot of new information for me and I tried to be concentrated in order not to miss anything. I was writing down everything carefully, trying to remember it, asking questions and studying all the auxiliary materials that we do use at work. I have to admit that the first day was very emotional and tough but since the first minute I understood that I am going to work in a professional environment where I could get useful knowledge and that's why I set a goal – to become the best specialist in a new for me field. 

Kreb Mavon, Office manager 

I don't like being late and that is why I usually try to get to work 15 minutes earlier. The same was on that day too. Anna, company’s HR manager, met me in the office. She introduced me to all the employees and showed me around. I got the position of an office manager, therefore it was needed to learn my new duties carefully: to know where I can find stuff and who is responsible for what. I was very attentive listener and trying to remember everything. My first day was full of bright impressions and meetings with new people. I remember I wasn't so successful at work at first probably because I was worried, but my colleagues were helping me to make everything clear and to get into the swing of things.

Vitaly Fomin, Head of the Customer Support Department 

The quite long flight to Abu Dhabi preceded to my first very active day in a company. After I reached the place where I was going to stay, I left my stuff and went to my new work. Since there are some problems with addresses in Abu Dhabi (you can find the right place only if you know some popular locations to go or touristic landmarks nearby), I headed for the office with my new colleagues who showed me around. On the way to work I saw the city in the day light for the first time. What stroke me much is the contrast between a luxurious resort part of the city and general residential areas. When we reached the office I noticed that the company is multinational. And that's really great when you can learn more about other cultures and share with them yours. In the office I got acquainted with all the colleagues. I thought that my first day would be more introductory and after a brief lecture I would be studying instructions. But on the contrary to my expectations I had to get into the game because my colleagues were overloaded with customers' requests. The rest of the day I spent on examination of frequently asked questions from customers. I was offering my ideas of responses and was making some corrections to the ones offered by my senior colleagues. 

Ruby Baylon, Finance Department Specialist 

I remember my first day at work very clearly because it was full of different kinds of emotions. After 5-year experience in retail sales in the UAE changing to the office work was new and interesting turn in my career. In the morning on my way to work I felt a bit nervous because I didn't know neither the place I was going to work at, nor the people. I wished to meet everybody and start working as soon as possible. What I liked in the company most is its atmosphere. They welcomed me as if I was their relative that came to visit them. 

Farhan Fida, Sales manager

I've been working in the company for quite long. I remember that I was very nervous on my first day. Before the working day started I had thousands of questions in my head – what atmosphere will be in the office, how my colleagues will meet me, whether I will get on well with them or not, and so on. However, all my worries were wasted since all my colleagues turned to be open and sociable people who told me, "Farhan, if you have any questions, you are welcome to ask – we will help you and give you an advice." What could be better? Needless to say that in the first working day I didn't have serious tasks, it was a kind of introductory day: getting to know new colleagues, familiarizing with working papers, programs and duties, workplace arranging. Later when I went into the specifics of the job I became more confident and felt myself more comfortable among professionals I am working with. 

Today our company has more than 124 employees and each of them contributes to company's development. Thanks to well-coordinated teamwork we make confident steps towards its success every day.

Best regards, 
Team of Taunigma & NT.Payments & InDoor.TV

Tuesday, August 16, 2016

Our Employees' Hobbies: Part 3

Dear partners! 

A hobby makes our lives vivider, much more interesting and active. Each of us devotes his/her spare time to favorite activities and gets the most enjoyment out of them. These may be art, sports, photography, foreign language, music, etc. Today, our company employs passionate people who, despite of busy schedule, make the time to catch a break from work, acquire knowledge or gain new skills. Previously, we have told you about interests of our employees and today, we prepared for you a new portion of the most recent information. We interviewed our specialists to learn about their hobbies and that is what we have! 

Ekaterina Stepnova, content manager 

My love of painting started in yearly childhood and now, I try to spend my free time painting and drawing. Usually I start my weekend with taking canvas, paints and brushes, to create a picture. I draw everything that comes to my mind but prefer surreal scenes. When I have not got an idea, I find a source of inspiration in works of my favorite artists, Vincent van Gogh and Salvador Dali. Sometimes I copy their pictures to see into idea, understand how an author combined colors and what he wanted to convey.
Painting and drawing help me to observe the world around, go into details and portray them in bright colors on the canvas. I think, painting is the easiest and most affordable means of self-expression which helps to be creative and distracts from routine. 

Kirill Seleznev, support manager 

Although I graduated from music school long ago, today I continue to play guitar and piano because I have been keen to music since I was 7 years old. In due course I established music band named “Tabakerka Shturarya”. We performed at various events, took part in contests, played in art punk cabarets. Unfortunately, we disbanded so now I think about establishing new music group with which we will leave for a world tour.
I like playing music of various styles: jazz, manouche, metal, classic and folk music. Like any other musician, I have got idols whose art is my orienting point today and whose efforts I would like to continue. For me, these are Ferenc Liszt and Sergei Rachmaninoff.

Saad Nazir, Sales-Manager 

I always look forward to weekend to take fishrod, tackle and go fishing early in the morning. Unfortunately, fishing is prohibitted in Adu Dhabi so I need to seek fishing spots and intersting places outside the city. Luckily, there are many such places here and varieties of fish in biting are multiple.
However, the main thing in fishing is the process itself, time to relax and get lost in your own thoughts.

Nataliya Matsaniuk, technical support specialist

My motto is “Life in movement!” I have been fond of swimming and shaping since I was 13 years old but dancing has a special place in my life. For a number of years, I have enjoyed Arabic dances, namely, belly dance. This is not only beneficial for healthy body but for mental performance also, because dancing requires to use different types of memory, ability to quickly switch and feel other dancers to move synchronously. Dancing perfectly relieves stress, affords great pleasure; helps to feel freedom and harmony, be fit and stay on a good mood.

Michael Abongwe, technical department specialist 

I have been fond of football since I was a child. I have managed to play in the second division league for 3 years and in Cameroon premier league for 2 years so far.
Nowadays, I continue to take a part in group stages because football is more than just a game for me. Like any other sports activity, it develops willpower, consistency of aim, teaches to be a team player, improves health and here like nowhere else you can find friends who share your interests.
Frankly speaking, I have always dreamt of being footballer or working in IT company and now, I am very happy that I can balance one another.

Employees’ ability to turn from one activity to another speaks for their ability to accomplish various tasks and generate fresh ideas. Specialists of our company are versatile people with their own interests but we are all united by the common goal. 

Follow the news in our blog and you will learn more about work and the latest events in our company. 

Best regards,
Team of Taunigma & NT.Payments & InDoor.TV

Monday, August 8, 2016

The second promotion winner

Dear partners! 

During the holy month of Ramadan, we held the promotion for NT.Payments customers. 

As you likely know from our previous news, we have already congratulated Ahmad Eid, the winner in the nomination Local payments, on winning the prize.

Finally, the second winner Ijaz Ahmad, the resident of Al Ain, visited our head office. He was very happy when our specialists phoned him and told that this is his mobile number that was the lucky to win in the nomination “International payments”. 

Our team awarded the winner the gift bag with branded souvenirs and the main prize − iPhone 6S. 

We express our warm congratulations to the winner and hope that our services will continue to fully satisfy the customers’ needs. 

Follow the news! 

Best regards, 
Team of Taunigma & NT.Payments & InDoor.TV

Tuesday, July 19, 2016

Promotion winners

Dear partners!

 As you remember, earlier we announced the promotion confined to the holy month of Ramadan for NT.Payments customers. 

The main term was to recharge a mobile through NT.Payments terminals for 100 AED and more from June 6 to July 5.

The main prize was iPhone 6S. 

On July 10 we randomly selected two lucky participants who won the prizes. They were Ijaz Ahmad in the nomination International payments and Ahmad Eid in the nomination Local payments. 

The promotion aimed to attract attention to our payment system and enhance the loyalty. We will continue holding such promotions. They will help us to attract new customers and increase profitability of your terminals. 

Follow the news! 

Best regards, 
Team of Taunigma & NT.Payments & InDoor.TV

Thursday, July 14, 2016

The most active NT.Payments customers to be determined

Dear partners! 

The company Kiosk IT System Trading LLC has been providing services for accepting payments in favor of various providers for more than three years. During this time, our company has become the undisputed leader of the UAE’s payment services market and catchy blue and yellow NT.Payments kiosks are recognizable in all regions of the country. 

Since we started business in the UAE, a huge number of people who inevitably trust us has become our regular customers. Specially for them the employees of our company work on improving the quality of service, connecting new services and organizing various promotional events every day. 

As you remember, in the past we have organized promotions and lotteries for NT.Payments customers. This once we decided to meet the most active users of our payment system. So our company defined the first most active users of NT.Payments terminals who made more than 1000 transactions during the period of our activity in the UAE. 

We contacted the leaders in terms of payments made to meet them and present the honored gifts. Of course, none of winners knew about our promotion so the unexpected prize became the pleasant surprise. 

The promotion showed that the most active NT.Payments users live in the emirate of Abu Dhabi. The winners were 28 years old Sakkasiya Suleiman from India and 31 years old Chulam Farid Niaz Mohammed from Pakistan. 

These active customers were awarded the certificates for 50 AED to pay any services in our terminals and gift bags with branded souvenirs from NT.Payments. 

Additionally, the winners received the certificates for placing free advertisements on 20 NT.Payments kiosks top displays for 1 month. 

Our company will continue to hold such events because this is a good opportunity not only to promote payment terminals services but to encourage the most active and loyal customers and give perfect mood. 

Follow the news! 

Best regards, 
Team of Taunigma & NT.Payments & InDoor.TV