Tuesday, August 25, 2020

Collaborative promotion campaign with Indian, Pakistani and Philippine carriers

Kiosk IT System Trading LLC has been providing payment acceptance services to multiple vendors for over seven years now. The bright blue and yellow kiosks of NT.Payments system have gained recognition all over the UAE, as our company has become a leader in the market of self-service terminals in this specific region during these years.

Many people who have entrusted us up to this day have become our regular customers since we started our business in this country. These clients are the main reason that we try day after day to improve the quality of our services, to launch new services and hold plenty of promotions and contests.

Another similar step is a co-promotional campaign of our company with international service carriers from India, Pakistan and the Philippines which is two months long to begin in August and last until the end of September.

Every single unique user of all communication providers in India, introduced in service range of our payment kiosks and "Smart Philippines" operator from the Philippines will receive a 100% bonus equivalent to the amount of recharge and exclusively for the conversation tariffs of these providers following the terms of the promotion. The opportunity to get this special bonus will be available once a month on dates set for each country and carrier.

Pakistani service providers have some other rules among which are bonus up to 400% corresponding to the top-up amount of “Jazz Pakistan” and “Warid Pakistan” carriers depending on the payment value as each unique user can get his award daily.

Such marketing tools as the posts on Facebook and Instagram, ads on top monitors of NT.Payments kiosks, targeted push notifications and a featured banner in the "Promotions" section of NT.Wallet mobile application facilitate promotion among users.

Please accept our sincere wishes to all participants of the promotion. We will continue holding such campaigns for it is a perfect chance to bring a good mood to our users and consolidate business cooperation with our partners.

Tuesday, August 11, 2020

Renewal of MENAFA membership certificate

Quality assurance has always been one of the main criteria to provide a stable and faultless service highly valued by the customers. Our company is working hard to keep top in the Middle East market in the field of payment services by steadily searching for new ways of development. 

Taunigma company has been a member of Middle East and North Africa Franchise Association (MENAFA) for six years now as you may remember. Being a member of that sort of honored institute means that Taunigma's contributions are given proper recognition by the international experts as well as to show clearly the quality of the brand image of Taunigma trademark has earned in the UAE and neighboring countries. 

There is no doubt that to obtain a new certificate in MENAFA gives plenty of advantages, such as it allows to business with major players in other franchise industries and favors a good exchange of user experience while the Emirates market allows executing the most ambitious and promising projects, attractive to all associates of this organization.

Tuesday, July 14, 2020

"Lucky Boxes" game from NT.Wallet

NT.Payments team has been developing the in-house NT.Wallet mobile application for two years and has invested a lot of effort and time to make the program better and more stable, with functionality more useful for all our customers.

We have repeatedly informed you about many extra options that being implemented with the release of new versions of the application. In the recent update of NT.Wallet our development department has presented the "Lucky Boxes" game when every user of the program can win plenty of decent gifts.

You need to log in to your NT.Wallet account and go to "Promotions" section, where you need to select the line "Lucky Boxes" and click on "Play" to try the game or go to the game through the main menu of the application in "Promotions" section.

The player has to find our corporate mascots Mr.Cash and Mr.Pay who have hidden in secret boxes according to the rules of the game to win gifts. It is very important to find them both, otherwise, the user will lose and next time he will get another chance to try his luck only after 24 hours.

We have several kinds of gifts for our winners, specifically, cash rewards, discounts on future recharges to NT.Wallet mobile application, smartphones, vouchers and other special gifts.

If you do not have the NT.Wallet application installed in your phone yet, you can go to the following link https://d.nt.ae/ and download the relevant version of the application depending on the operating system of your mobile.

We have prepared a tutorial video to give a better understanding of the game rules which can be found here:

We invite you to take part in the Lucky Boxes game and try your luck!

Thursday, June 18, 2020

Distant work in our company

The coronavirus pandemic that has immersed the world has made many adjustments to the way millions of people around the world live, as we all know. Lots of companies, enterprises and factories have stopped working or suspended their activities due to the sudden virus. Many of them had to send employees on unpaid leaves or to start dismissal procedures to save money and optimize costs during the downtime while the others had begun to switch to remote work patterns.

Our team was among the latter when the management of Kiosk IT System Trading LLC and Taunigma followed the instructions of the UAE official departments have decided to minimize the number of employees going to the offices and eliminate the spread of infection among the staff, partially transferring them to work from home. These measures were taken from the beginning of quarantine and lockdown measures.

We have decided today interview our employees about all the nuts and bolts of the remote work who will disclose to us how they spend days under the quarantine and tell us whether it is better to work in the office or at home.

Our first guest is Svitlana Striliana who works at Taunigma customer service. Svitlana is always eager to help and do everything possible to solve the problems of customers or just to share good advice with colleagues while her diligence, love of work and desire to help people is her distinctive feature.

Svitlana, how are your working days going during the quarantine?

– Well, my work schedule has not changed much since the beginning of lockdown. The only thing is that now my workplace is a home sofa and a desk. Every day at 9 am like before, I start my work with a cup of tea being full of energy and strength. We share lots of correspondence with colleagues in work chats during the day where we deal with current issues.

You work at Taunigma customer support service team. Have the quarantine measures had a significant impact on your working life?

– There have been no special changes in the activities since my job is to communicate with Taunigma partners through e-mail and tickets system. I am always available with my laptop and accessible to all the platforms of our company, and ready to help with any questions that agents and franchise owners may have.

Does isolation have an impact on your mood to do something extra besides work?

– Definitely, it is tough to stay under lockdown for 3 months already. At first, it was especially hard, because life has changed dramatically from the usual to eventless, and my mood was fickle during this time. However, I accepted the fact that it was inevitable over time and took control of myself. I started practicing yoga from time to time and other sports that can be done indoors.

Do you manage to make good use of spare time and to improve your professional qualification?

– I try to read various useful articles whenever possible and to watch lectures on business and experience of successful entrepreneurs, as well as continue practicing and improving my English, picking up online classes after work and on weekends.

We wonder and we couldn't help asking whether it's better to work at home or in the office?

– I feel comfortable working at home, but there is a lack of live communication with my colleagues. When you work in the office, if there is a question, it can be solved as soon as possible through discussion with colleagues at any time. I hope that the situation with the virus in the country will get better pretty soon and we will be able to return to working hours in the office.

Have you managed to reveal any hidden talents or hobbies during the lockdown?

– Well, I can't say I have. I`d say that I can spare more time for my hobbies. For example, I am fond of cooking something extraordinary, making new recipes, especially baking and confectionery. Unfortunately, I can't do it all the time, because now we are not allowed to invite someone home and it is quick that you can gain a couple of extra pounds. Therefore, I hope that I will have the long-awaited opportunity to treat something delicious to my colleagues and friends at work with the end of the quarantine.

Our next companion is Roman Matsaniuk, the head of the digital payments department. Roman is one of the first who pioneered our company and has a vast experience in marketing and sales. He has been linked recently with promotions of online payments featured with NT.Wallet application since the latter is relevant to UAE residents during the isolation and quarantine time.

 – Roman, just a few words about your routine in quarantine and how your workload changed since you moved to the work from home?

– The volume of current tasks has increased significantly and I had to move to a six-day schedule to deal with project issues in time with the transition to work from home and the need to promote actively the mobile application. However, work is not limited to the time allocated for it since it is necessary to solve urgent problems both in the evening and at the weekend. I saw no difference in days because of constant working, quarantine and restrictions on walking from the house, but in due course got used to a rhythm and has adapted to it.

The isolation had a positive impact on NT.Wallet mobile app which managed to gain huge popularity in the shortest time possible. Is there any reason for this?

– It has to do with the priority of this direction for our company. We have redirected great efforts to implement new important features to the application and to complete a large-scale advertising campaign to promote it by placing advertising banners in social networks and video clips on the screens of payment terminals. The Development Department has contributed such functions as online customer identification for convenient use of bank cards, cashback system for clients’ loyalty, notification system and mass text messaging for users. We found a great idea to introduce calls for action, such as "Download NT.Wallet" to the call center answering system and WhatsApp numbers of system users. A series of promotions such as "Invite a friend and get a balance", "Mark us and get a bonus", "International promotion", "Ramadan Promotion" has led to the growth in popularity and demand of NT.Wallet.

Indeed, NT.Wallet is a clear example of how to use effectively restrictive measures for the development of the project. Will this area remain a priority once the quarantine is over in the UAE?

– Certainly, this area will remain a priority after quarantine measures are lifted. Those customers who preferred NT.Wallet to other payment methods have seen that our mobile application is fast and convenient while safety is the most important and top priority for us. The demand for NT.Wallet is clear through many positive reviews on social networks, the number of downloads of the program and its growing turnover.

What other gains can be made out of this situation and how will the pandemic affect the advertising and payment market of the Emirates?

– I believe that the potential of the local market has not yet been exhausted and it still has great prospects for growth. We can't rest on our laurels in this situation, but we need to try to get ahead of our rivals by covering the maximum share of the online payment market. The results show that we are moving in the right direction, as the advertising and payment sector of the UAE has considerable resources and offers great opportunities for making earnings.

Let's move on and get to the call center of our company, the most important link to the customer support of NT.Payments system and the proper operation of all its services. Ahmed Ashraf, the head of this department, told us about the work of this department and what types of communication means are used for solving daily routine during the quarantine.

Ahmed, you are in charge of the call center of our company. Can you tell us if your employees were required to be transferred to a remote work pattern if so, was it temporarily or permanently?

– Yes, the company management has decided to relocate temporarily to all the staff of the call center from the beginning of the coronavirus epidemic and with the start of curfew to provide full information support to the customers. One way or another, we have managed to enter the rhythm of the new rules established by the state authorities during the pandemic and meet successfully the requirements of social distance.

Were all ongoing processes in the department effectively organized?

– Yes, they were. The model we chose for the department work in the new format proved to be effective. We were able to make some changes in the course of work, distributing the load in equal shares among all members of our team. The IT department has provided us within the short notice with professional support in setting up the mechanisms of the department remote operation, in particular, getting stable and secure access to all administrative systems and organizing the issue of communications within the team. I am deeply convinced that such methods of work will help users of NT.Payments system and NT.Wallet mobile application to get the best client experience.

Have the preferences of clients changed concerning the ways of connecting with the call center? Has this increased the workload of some individual specialists who are in charge of a particular communication channel?

– In general, the variety of communication means makes it easier both for the employee and for the customer to communicate. This allows the average person to communicate clearly with the problem using convenient communication channels such as WhatsApp, NT.Wallet chat service or a traditional call to the call center. We have introduced a training program to prepare employees for multitasking to meet fully with the needs of our extensive customer base and to aim to make the work of the department more efficient and fast.

Do you think the development of the department is heading in the right direction?

– Well, the course we have chosen has proved our ability to work in stressful situations and to answer your question, I would say that we are satisfied with the way our team is developing. The company management is doing everything possible to help our team grow, especially under the conditions of coronavirus pandemics.

Are you happy with the organization and finding solutions to all processes in the call center during the quarantine?

– We have to work as closely as possible due to the unusual quarantine situation. However, I like the way the current processes are organized and the way they interact with other departments in setting and solving clients' tasks. We also managed to implement some innovations within the department. For example, we have reconfigured the routing of incoming calls and organized secure remote access to company systems for employees. This is only a small part of the innovations that we have already input. Several other measures and improvements are being prepared for implementation shortly that will allow us to perform our tasks better. I am convinced that we still need to grow and we will certainly adopt the best user experience and be sure to work on errors which no one is safe from.

As you see, the remote work pattern proves that it is effective and right to live within the divisions of our company while the global trend aimed at freelance and free schedule, suggests that a new reality has come when employees are not restricted to stay at places in the office to solve daily routine. Coronavirus, although it brought many problems, however, allowed us to cast a different perspective on distance work which became common for many people during the quarantine. The corporate culture will no longer be the same as it seems to us, after all the restrictive measures have been lifted and employers will probably conclude by comparing the efficiency of home and office work.

Tuesday, May 26, 2020

Findings of NT.Payments and NT.Wallet promotion for the holy month of Ramadhan

The clients of NT.Payments system and NT.Wallet mobile application settled down at that we often bring them all sorts of lotteries, promotions and offers organized in honor of some solemn events in the UAE. The services that we offer have been greatly valued by many customers, as we try to make life easier and more convenient for our clients.

As you know, the holy month of Ramadan for muslims has recently come to an end. There is no doubt that this is a special time for all people who are fasting and are engaged in spiritual training, raising a sense of gratitude, patience and developing other redeeming features.

The overall picture of the holiday was cast a shadow over by quarantine measures this year taken due to the coronavirus pandemic which are still in effect in the Emirates. The activity of people, especially in the evening has been constrained while the busy streets of UAE cities have turned into unusually empty and abandoned places.

Nevertheless, our company decisively held to the traditions and despite all the restrictions we have resolved to host a grand promo event from NT.Payments and NT.Wallet in honor of the holy month of Ramadan featuring a huge number of gifts and cash rewards.

It was enough to complete three binding conditions to become a participant of the campaign:
  • Recharge any service from AED 15 or more in NT.Payments terminals or in NT.Wallet mobile application;
  • Take a picture of a payment receipt or a phone screenshot by sending it to our Facebook or Instagram pages;
  • Send the NT.Wallet account number to the afore-mentioned social networks of the company.
The promotion was effective for five weeks with 5 winners selected every seven days by NT.Payments and NT.Wallet teams to gift them AED 100 top-up vouchers for NT.Wallet. Those users who did not have NT.Wallet were actively downloading and sending eagerly their photos during the promotion, saying words of gratitude to our company for such a crucial engineering solution facilitating payments for many daily services, most significantly during the lockdown.

We held the final drawing of 2 mobile phones and a money certificate for 2500 dirhams on May 26. The winners of the main gifts are Mr. Aslam Sulaiman, Mr. Mojahedul Islam Chowdhury and Mr. Asifmahruf who gladly took some memorable photos with their presents.

2271 users took part in the promotion during Ramadan. This clearly shows that our customers love and impatiently wait for promotions from NT.Payments system and NT.Wallet mobile application.

Please accept our sincere congratulations for the winners and our gratitude for each participant who has shown their energy and proved their eagerness to win the prizes from our company.

Sunday, May 17, 2020

Launch of Shahid VIP service in NT.Payments facilities

NT.Payments system takes every effort to satisfy the customers with the new features available for daily use besides plenty of other services to be selected in the facilities of our company.

We are glad to announce the launch of a new service as the purchase of vouchers for a premium subscription of Shahid VIP streaming platform brought by The Middle East Broadcasting Center (MBC) company that undertakes an online entertainment content of featuring movies, film series and cartoons for families in a high Full HD resolution. It is worth mentioning that MBC has entered into a cooperation with the world's major film studios such as Disney and Fox in January this year, by signing a contract for broadcasting video entertainment content under these trademarks, including blockbusters from Marvel and Disney universe with subtitles and dubbing in Arabic.

From now on, NT.Payments users can quickly extend their Shahid VIP subscription through the vouchers bought in company kiosks, POS terminals and NT.Wallet mobile application.

The efforts of our employees involved in connecting new carriers are designed to fill a void in communication between people by expanding the range of entertainment services in NT.Payments facilities that are practical nowadays for a society living in isolation due to quarantine measures in the world and the United Emirates.

Monday, April 13, 2020

Launch of Virgin Mobile UAE services in NT.Payments kiosks

Despite the coronavirus infection that has spread all over the world, NT.Payments system is set to work hard on the development of upcoming trends, by extending the existing range of services with new opportunities to pay for various facilities of international and local carriers. 

Another taken similar step was to connect an international service provider Virgin Mobile UAE to the existing network of NT.Payments. Virgin Mobile digital communications provider offers relatable services in the world of wireless and digital technologies in Colombia, Ireland, Canada, Chile, France, Poland, USA and UAE and is under utmost popularity among residents and offering subscribers affordable advance and credit tariffs for communication, television and Internet. 

Henceforth, the great number of NT.Payments system users will get an excellent opportunity to pay quickly and easily for the services of Virgin Mobile UAE in self-service kiosks, POS-terminals and NT.Wallet mobile application. 

The launch of Virgin Mobile UAE service provider shows that this solution is taken on time which was caused by the increased demand by the users of NT.Payments and means that our company will continue to strengthen the work over the policy of providing subscribers with the most necessary and popular services of the best quality.