In recent years, Kiosk IT System Trading LLC has grown and become a number one in the payments market and advertising services. When we started a company in the UAE in 2012, there were only three employees, but today, more than 150 specialists work to develop the payment and advertising systems. Nowadays, we actively work on three projects and introduce new standards of operation. We have achieved much and set new goals. How did it all begin? We decided to ask our employees what the company was on their first day at work and what changes has occurred since then.
Denis Sinev, Fleet Manager
I am one of those employees who first came to the UAE to start payment business. It was a kind of startup that aimed at creating the largest and competitive payment kiosks’ network in the UAE.
We started our work in a small office just for several people. More than 4 years have passed since then. Over this time, the company has almost completely changed. Today, we are more than 150 employees. Although we speak different languages, but this does not prevent us from successful accomplishing tasks and developing. From a small office, we have grown into six branches in various regions. We have a big warehouse to store payment kiosks as well as a workshop to repair and setup terminals.
For my part, I have an opportunity to grow professionally. I started my career as a specialist of the Technical Department, later I was in charge for introducing the agent system, setting up terminals and monitoring their condition. Now, I am the head of a small department responsible for technical maintenance of all the company’s divisions.
Natalia Kvasnaya, Marketing Manager
When I joined the company, less than 20 people worked here. All we were sitting in a small office. It was a time of shortest communications because all the departments were located at a distance of less than 4 meters from each other. After three years of work, I see how the company has grown: we installed more than 2700 terminals, launched two new products, expanded work streams, connected some new services for the clients, and opened five new offices in the UAE.
In order to improve performance, we constantly introduce new rules and processes so that all the departments comply with the international standards. Our great achievement is gaining ISO certification in national and international quality management systems. Our company is growing. Today, we are the leaders in the number of terminals installed and payments accepted. We keep on strengthening the market position, improving information technologies and developing new projects.
Farhan Fida, Sales Manager
The rapid development of the market affects each company. To remain the number one, we need to keep up with the times following current trends.
When I joined the company, we all worked in a small office. At that time, we had just 400 NT.Payments kiosks installed throughout the UAE. Few people knew about us, we were just beginning. However, time went by, we worked a lot, we started new projects, got interesting offers, the number of requests from landlords to install the payment kiosks was growing. A need has emerged to expand the company. Therefore, new people joined our friendly team, we moved to a new office with the sufficient number of workplaces.
Since then, we have had a mandatory dress code (smiling). Once, a company becomes recognizable in the market, society focuses not only on its activities but also on its employees. We, sales managers, are the face of the company therefore, we should always look presentable.
Elena Khaletskaya, Head of Business Development
Since the first working day, I have started mastering the main company’s rules and standards. Learning the processes and providers we cooperate with, I was trying to introduce innovations to improve our work. For example, I lacked the statistics of the payment system operation, clients, transactions, project statuses before. That made my work a bit complex. Over time, we have implemented and started using an integrated reporting system that quickly gives us information.
Our company has lately become more recognizable in the UAE. In this regard, we are trying to get closer to our clients. Half a year ago, we added a new direction – marketing, to the Business Development Department. Nowadays, we work to increase the number of clients; we distribute more information about our activities, and hold promotions in social media.
Every day, we receive more and more positive feedbacks about our kiosks and company. More requests from service providers come. We are glad to be recognizable and attractive for cooperation. The sales volume growth, raising number of kiosks and services increased the amount of work. However, that improves our motivation because all roads to success pass through hard work.
Vitaly Fomin, Project Manager
Our company is growing every day and changing fast. If we compare it then and now with a house construction, we can say, then we built walls on a fresh dried foundation and now we are finishing and furnishing the facilities.
When I joined the company, there were many new things so sometimes I faced difficulties in establishing communications between the departments. For example, in order to resolve unconventional investors’ issues, I had to classify an issue, select a right way to assign it to a person in charge and monitor a current issues’ status by myself. It wasted a lot of time. Now it is different.
Now we work on automation of the franchise reporting analysis process and the website. We sure it will enable our clients to quickly get answers for most common questions.
When a company grows, its employees grow too. Our tasks are becoming more complicated that require continues professional development and knowledge improvement. This includes analytics, project management, software design, language skills, etc. Now we can do these things on our own, however, we soon plan to develop a staff training and development program. We are hopeful of it.
The history of the company is very important and plays a significant role in its success. It tells a lot and gives the first impression about the company, business development, people whose desire and faith helped to achieve the set goals.
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Team of Taunigma & NT.Payments & InDoor.TV