Monday, July 22, 2019

Extension of MENAFA membership

Taunigma was honoured to join MENAFA (Middle East and North Africa Franchise Association) back in 2014. We have come a long way from a small startup to the leader of our industry over these years and have obtained fair recognition for our franchisees and have become one of the most successful members of this association. 

To participate actively in MENAFA grants an advantage in searching for new business development opportunities and in improving already existing processes by implementing the idea of promoting economic and social projects in Middle East and North Africa region. 

Membership in this association is an excellent motivation to reach a high level of service delivery, to find new opportunities to grow as a business and to provide quality customer support to all our partners.

Monday, July 15, 2019

NT.Payments today. Film 5

The development concept of InDoor.TV advertising project has recently undergone some changes. We have already told you that the marketing department of InDoor.TV has developed a new strategy to gain new customers, successfully integrated some functions in project promotion within the UAE and in the meantime has implemented some interesting ideas. 

We always consider the wishes of our advertisers by making the application process simpler, more comprehensible and contact establishment with company representatives as much accessible as possible. We managed jointly to add an instant connection service with managers of InDoor.TV. From now on, customers cooperating with us can learn more about the innovations of the project while potential advertisers can compare the conditions offered by our company with competitors in the market by assessing all the pluses and advantages. It is enough to use NT.Payments terminal to learn more about the work of the service: choose InDoor.TV project in the kiosk menu and leave a request for information and your contact details. 

Today we would like to share with you principles of work in the promotion of advertising services in the Emirates, talk about events and promotions with an audience of the market as well as tell why it is relevant and profitable now to order advertising in InDoor.TV. Check it out in the new film "NT.Payments Today" project.

Monday, June 24, 2019

A superb promotion in honor of the holy month of Ramadan

It is not a secret that festive events and various actions organized by our company cause keen interest from customers and users who always show great willingness in participation. It has become a permanent motto of NT.Payments to serve interests of our clients and bring them joy. 

The holy month of Ramadan for Muslims was remarkable so that it lasted throughout the whole fast in honor of such long awaited event. For NT.Payments it is trivial to witness happy people and bring them an atmosphere of festive time at this special period. 

Management of the company this year has decided to maintain a good tradition and to present a double joy to customers by holding a new drawing of prizes from NT.Wallet mobile application in addition to the annual promotion of NT.Payments which in a short period after the launch has managed to be loved by residents of the Emirates and users of other countries. 

The conditions traditionally remained unchanged and any user who paid for one of the services in amount of 20 dirham and more by sending us a receipt to our pages on Facebook and Instagram could take part in the campaign. The winners were determined randomly by the system. The total number of winners is 20 people to be precise 5 lucky ones every week during Ramadan came to NT.Payments office to hold the final drawing of prizes and try their luck using NT.Wheel festive drum. 

An abundance of awards was waiting for the winners through bonus funds credited to NT.Wallet accounts to be used to pay for any service offered by the payment system, exclusive certificates for going to Carrefour supermarkets, NT.Gift Bag sets, movie tickets or tickets to attend The Louvre Museum in Abu Dhabi, musical stereo system and Samsung and Apple mobile phones. 

To become a participant of the draw held by NT.Wallet the applicants had to make a deposit to their personal account at least 5 AED and send us a screenshot to Facebook or Instagram about to display a completed transaction. A voucher worth 100 AED every week was prepared for the winners. Ramadan received. The final draw and the main prize Samsung Galaxy A7 mobile phone had to be allocated among all the promotion contestants. 

Our partners and service providers of Pakistan Jazz, Telenor and Warid did not stay away from such a large-scale event. Their subscribers in the Emirates have a considerable number. The users could take part in the drawing of Samsung or Lava smartphones every week, using top up services from 10 AED according to the terms of the campaign organized by the providers together with NT.Payments system. The winners were Tariq Ahmad, Muhammad Umar and Hassan Ashraf. They visited our offices in Sharjah and Abu Dhabi to get their prizes and take some memorable photos with NT.Payments personnel. 

We hope that all participants as well as we received plenty of unforgettable emotions during the period of the campaign. We would like to congratulate all our winners and hope that next time the number of participants will grow higher.

Monday, June 17, 2019

NT.Payments today. Film 4

Trends in modern business mean new players appear in the market who bring new ideas and have the opportunity to receive their portion of the profit. It is necessary to show acumen and ability to navigate in new directions in order to stay competitive and confirm the status of the main player of payment and advertising platform of the UAE. 

We have already introduced you to the services of NT.Payments system kiosks in the previous series of films that constitute a substantial profit for the company and we mentioned also about the NT.Wallet mobile application which continues growing day after day and gains new clients in the market. 

Today we would like to tell you about those products that we do not sell in bulks as franchises, but these solutions have great potential and are distinguished by availability and mobility, which undoubtedly affects daily use in a great deal. 

What are the sources for the additional profit of partners whose objects are in the payment pool? What is the difference between the characters of our video and other similar business solutions? All of this, as well as plans for the work of alternative products of the company you can find out in the new release of “NT.Payments today” the video project:

Monday, June 3, 2019

Mr.Cash and Mr.Pay – time to live it up!

UAE is not only about plain roads that luxury cars are driving along while you can see sparkling glassy skyscrapers and not only about unique architectural buildings that go beyond any comparison. 

More often residents of the UAE use buses since they are much cheaper and comfortable when travelling to long and short distances. 

Mr.Cash и Mr.Pay have tickets to go to the rock-concert to take place in Ajman emirate and they have plans to hang out at the weekend. Suddenly, Mr.Cash breaks his car. They might miss this long expected event. Luckily, they have found a solution to the problem pretty easy. 

How to get to the place of want and rock at the songs of your favorite band? Mr.Cash and Mr.Pay will show how to get things going to remedy the situation using NT.Payments kiosks:

Sunday, May 19, 2019

Promotion in mall of Al-Salam City

We always value our customers and respect each of them and realize that their loyalty is based on trust and mutual respect. Their attitude also depends on how relationships are built with users. We realize that in order to be successful it is not enough just to be able to do business, but it is also necessary to remain generous and benevolent with all people.

We have already informed you about the launch of NT.Wallet application from NT.Payments system. This is a reliable program designed to facilitate the payment of bills of various service providers. More and more people get to know NT.Wallet and enjoy using its functionality, especially remarkably fast and smooth operation.

On April 25 we held a campaign in mall of Al-Salam City in Abu Dhabi in order to popularize and promote the program where we had a great opportunity to talk live with our customers and answer all their questions.

Our responsible friends Mr.Cash and Mr.Pay, helped us with this. They know how to create a festive atmosphere and are favorites of the public.

We have prepared gift vouchers for replenishing balance of the program for those who have not yet downloaded NT.Wallet, thereby allowing them to make their first payment for services and also gifted them branded souvenirs from NT.Payments.

NT.Payments team organized a festive lottery in honor of this event where the most main prize was a mobile phone. The conditions for participation were simple - everyone could replenish balance of the application in the amount of 5 dirhams and pay for one of the services offered by our payment system and the receipt with the transaction number automatically became a participant of the draw contest.

The winner was Prem Thapa from Nepal. He got the main prize - Samsung Galaxy Grand Prime Plus. 

"I am very glad that I managed to win such a valuable gift. Soon I have a vacation and I'm going to go home and taking some gifts to my family. I will give my winnings to my younger daughter since she had long dreamed of such a phone and asked me to bring it to her. I will advise all friends and acquaintances to use NT.Wallet is the best application for paying for services from now on" - words of happiness from the winner. 

The promotion campaign of NT.Wallet was successful. It was nice to see joyful faces of our clients, whose interests are important to us and whose friendship we undoubtedly value. We will continue to strengthen relations with the audience, thereby making our cooperation even closer and mutually beneficial.

Sunday, May 12, 2019

"NT.Payments today." Film 3.

We live in an era of technological projects and the rapid development of artificial intelligence. To remain successful, you need to be a step ahead of your competitors and offer the market what in demand by customers.

In addition to actively developing the market for accepting payments based on self-service kiosks, the NT.Payments group of companies is also developing other promising areas. One of the long-term projects is the development of NT.Wallet, an own mobile application as a unique approach to paying bills and technical solutions on the market of the Emirates.

As you know, NT.Wallet was launched in February this year and in a short time managed to gain its own loyal audience. The need to launch this application was required based on the preferences of users of the system who had the necessity for a program that facilitates the payment of mobile bills, utility bills and other payments.

We took into account the wishes of our customers and in the first week after the program was released our application was downloaded by more than three thousand people from 21 countries of the world. Such an impressive indicator motivates us to move on and improve the work of the program.

The process of paying bills for residents of the UAE has become even faster and more comfortable. Check it out in the new film “NT.Payments today” video project:

Tuesday, April 30, 2019

NT.Payments at Seamless Middle East 2019 exhibition

Our company actively participates in various specialized exhibitions and forums held in the UAE and does all its best to be in the know of all new products and the latest news in a world of high technology and electronic payments.

The annual exhibition of Seamless Middle East Expo 2019 held on April 10 and 11 at the International Convention & Exhibition Center in Dubai has embraced the largest players of the industry. This event is a great opportunity to establish new and strengthen existing business relationships as well as to show the achievements and to get inspired for the implementation of future projects. The officials of the Emirates have a good tradition to visit the exhibition – it is not the first time they honor it to show willingness in bringing new technologies into living and practice in every possible way support promising projects and start-ups.

The scale of the event is quite impressive - this year the exhibition was visited by more than 10,000 guests and 350 participants, according to the organizers who have presented their achievements to everyone.

It is pleasant to note that high-tech products of our company were recognizable, because in everyday life a large number of exhibitors and guests are active users of the NT.Payments system.

Those who have not heard about our company yet, the company employees conducted high-quality presentations of payment terminals and an advertising project of InDoor.TV. 

We are confident to say that NT.Payments was able to successfully present a wide palette of its business solutions at Seamless 2019 and hundreds of visitors near our company`s stand are a clear confirmation of this.

Representatives of NT.Payments and InDoor.TV eagerly answered all the questions of the guests and as a sign of a good will handed every visitor a gift voucher to top up the balance of the mobile application of NT.Wallet.

Corporate heroes Mr.Cash and Mr.Pay who are the best to create a friendly atmosphere, have drawn attention to the stand and gladly took memorable pictures with anyone.

Two days of the exhibition were productive ones. New contacts, raise of the brand awareness as well as new business proposals for cooperation were the result of a hard but very interesting work.

Sunday, April 21, 2019

Mr. Cash & Mr.Pay – few clicks will pay your bills!

The modern world is all about the dynamic way of life. People eat and resolve issues on the go to come to work on time or go to the lecture at a university, they buy tickets for a train, plane or movie online, thereby avoiding to stand in queue. 

Prompt resolution of issues saves precious minutes, and therefore the NT.Payments system always welcomes the customers to ease their lives and does everything possible to help them use their time efficiently while offering the best solutions on the UAE market. 

You can easily and quickly pay for utilities, top up balance of your favorite games, pay for toll roads and for many other services of various operators when using our terminals. 

Our corporate heroes Mr.Cash and Mr.Pay do not stand aside and show personally how you can get access to the services of the system just in few clicks thanks to the simple interface of NT.Payments terminals.  

Sunday, March 31, 2019

Kiosk IT System Trading LLC 5 years!

Kiosk IT System Trading LLC has been founded on February 16, 2014. This company has become our second home ever since. We have been demonstrating the ability to orient in needs of the market over these 5 years and meet all the necessary requests of users and customers, simultaneously gtting over the most complicated challenges. 

We couldn`t neglect such a memorable event since good weather reigns in this time of year in the Emirates. We took a quick decision to hold a team building straight away as the green island of Yas is an excellent and proven place for taking such events. 

Tempting dishes, cold drinks, and a friendly atmosphere gave us plenty of precious impressions which we carefully tried to capture in photos while outdoor games reminded us that nothing human is strange to us. 

Our corporate heroes Mr.Cash and Mr.Pay deserve a special mentioning who were under utmost popularity with children that day and posed pleasurably for cameras and taking memorable photos with anyone eager. We did not forget about the presents either so that our young friends were especially pleased with the given attention. 

The presence of management is an excellent example of socializing with colleagues which helps enhance team spirit and find common topics for conversation. 

We have also organized various competitions where employees demonstrated creativity and improvisation while funny nominations with rewards of individual colleagues for their skills and outstanding abilities show that our sense of humor as right as rain. 

The logical conclusion of company birthday was a birthday cake which was very colorful and matched the corporate colors of our company. 

5 years is a short period for a young company. First five years passed with success. We have constantly demonstrated commitment and devotion to the common goal by taking our place in the market at first, then expanding towards new promising areas and services. Our high profile employees who show their professionalism and dedication to corporate ideas day after day help us in doing this. 

We hope that this short period is just the beginning of new achievements and the bright child represented by our birthday boy will grow up and become an experienced and business-like man who already rightfully occupies a leading position in the market.

Monday, March 18, 2019

Communications in company

Our company besides an active use of innovative technologies in the market of payment acceptance is distinguished by a good organization and professionalism of our team. This helps employees to work in a team and make decisions based on experience and that senior staff support their younger colleagues who understand that teamwork and involvement in the success of a common cause are the most necessary to achieve the main goal. 

There are representatives of various countries and cultures working In NT.Payments group of companies who do everything necessary to make the work of the entire organization as fruitful as possible and make work enjoyable for each employee. 

We would like to visit several departments of our company today and ask how they solve current issues and which tools they use daily that facilitate communication within groups. 

Let us start with a call-center that provides support for users of NT.Payments terminals. This department is distinguished by well-established work and timely processes incoming requests for improvements in the system as well as due responding to calls from service users. 

Andrii Dyhan, manager of the department notes that their main task is to process and register every call that comes from a client to be entered to specially created Google tables and then transferred to the execution status. It also tracks the number of completed requests. 

In addition, these tables act the role of communication means between employees of the department, since it is convenient to make separate notes depending on how complicated the issue is and to track the status of requests from users of NT.Payments system without referring to a specific call-center operator. You can see the overall picture based on the results of these applications at the end of each month and find out a number of applications processed by any employee. 

- We use actively Intraservice, a request-tracking system to communicate with other departments. Many customer issues or malfunctions of the objects are solved with the help of this system like if a banknote is jammed in a bill acceptor of a terminal or a potential property owner requested that a kiosk to be installed in his premises. After receiving the request, an application is created for the relevant specialists who solve issues within their competence. 

Slack virtual office helps us to solve issues quickly that we have integrated with a number of services and customized for our tasks. We have a whole ecosystem as a result that boosts corporate interactions to a quite new level. In addition, Slack is actively used within the department as a means of communication and interaction. Also, we hold monthly meetings inside the team where we analyze the completed scope of work and work to be done, - sums up Andrei. 

We couldn`t have missed technical department which we consider as one of the busiest in our company. This staff under the strict supervision of its head Alexei Trofimov performs a large amount of work and stay always in high spirits. 

- There are several communication networks within our department, - says Alexei. The most important and most important of them is using specially created groups in mobile applications like WhatsApp and Telegram and a corporate business plan provided by a mobile operator for our company allows us to communicate within the network without any restrictions. 

In addition, we actively resolve operating issues using Intraservice system and refer to our own development, a mobile application for technical and sales departments that allows employees to monitor and record the general condition of terminals and find out about if repair, maintenance or cash collection are required. All actions associated with objects are recorded in this application. I would like also to mention that if necessary we could check the activity of any employee and history of operations performed by him. This is made for internal control. 

We hold weekly update meetings with the team on a regular basis. The latter is specific for discussing current operational processes, working activities and methods for improving the overall performance of the team as well as we plan future operations. These meetings are a great opportunity to get feedback from each employee and find ways to optimize activities. 

Due to the expansion of Investor relations department, we could not miss this small team either. Its employees work under the supervision of an experienced manager Oksana Vishnichenko performing various projects of the company. The department includes specialists of different profiles starting from media and content managers to customer support services and after-sales service for terminal owners.

- We use several tools for communication within our department, - starts Oksana, - this is e-mails, specialized registries, and tables that accessed by our employees and where they can make all changes online as the status of work is completed and share useful information. We also cooperate with other departments if the field of our activities intersects with them in other projects. It is very convenient and fast if speaking on a daily basis. 

I would call Intraservice as the most effective if we mention about communication between the departments where we create requests since this system has a simple user interface to monitor easily and control. It is also possible to assign a responsible person or redirect the task to another executive in case this task is assigned a special status. 

We conduct weekly meetings where we summarize interim results and plan new tasks for the next seven days. 

The corporate life of the company is also flashed by the release of its own newspaper that covers significant events and achievements of the company. 

Active attention is paid to Slack and Intraservice systems where we have put lots of efforts in the past to preserve confidential information and protect against leaks of valuable data. 

Corporate mail, special chat rooms in various messengers, mobile applications, Google spreadsheets, request-tracking system, project management programs and other tools used in the work, allow employees to resolve quickly any issues regardless of their presence in certain locations.

Sunday, March 17, 2019

Mr.Cash & Mr.Pay – follow traffic rules on road!

UAE is an exceptional country with its own rules of civil, social and legal safety of every person and whole nation. 

Every transport driver strictly follows traffic rules on road and keeps ethics of behavior when driving a car. They contribute in a big way a considerable part of safety on roads. 

Mr.Cash and Mr.Pay are travelling to another city in the new film. Mr.Cash exceeds a speed limit and being photographed by a speed camera. Our heroes will show how to pay a fine received by Dubai Police using NT.Payments terminals.

Monday, February 25, 2019

Sending agreements to partners

January and February are one of the toughest months for employees of the investor relations department. For the third year in a row that this time we start verification of personal data of our clients and agents in order to form in a right manner and send their agreements of intent to establish a joint-stock company for those partners who have completed a reserve of shares. 

These months were not an exception while this exciting time our friendly team were forming and sending all necessary documents. A friendly atmosphere accompanied by unity was very helpful for everyone of us, which made the preparation process even more interesting and cooperative. 

It is very important to keep accuracy in changes and details in this difficult matter because any mistake can affect understanding between the company and its partners. 

This was preceded by the recent address by the Chairman of Board of Directors Alexander Chub about the intention to establish a joint stock company and the completed third stage of reserve of shares. Our company keeps growing and we are trying to use effective methods to expand the existing business which is confirmed by our plans to place the shares of the future joint-stock company on one of the world`s stock exchanges. 

A large number of partners have already responded to our business proposal. They have eagerly confirmed a desire to become part of the future joint-stock company and receive dividends from the company's activities. 

Their wish to collaborate with us is obvious since we have repeatedly proved that we are able to conduct business and maintain a dialogue with various institutions over the years since the company was established. This ultimately leads to a conclusion of new lucrative contracts expansion to new promising areas and growth of the company in general. 

We have generated 1207 agreements in total with 2 printed copies where we have put 14,484 stamps and 4,828 signatures. 

We have carefully packed 610 envelopes with all necessary documents and they are ready to be sent. It is clear that a great job has been done when looking at such an impressive amount of documentation. We hope that all our parcels would reach the recipients in 25 countries in almost all parts of the world and the partners of the company would return copies signed by them. 

The delivery of such important documents as agreements of intent to establish a joint-stock company is handled by our proven permanent partner Aramex company which is the global leader in providing logistics services and sending valuable goods worldwide.  

We would mention also that first agreements have already been signed by partners who were in the Emirates during this time and visited our office in Abu Dhabi. We have held discussions about the current situation at the company and considered new prospects for the development of a common business besides signing the documents. Partners of the company were pleased with the meetings and received answers to all their questions. 

This is how we spent the first month and a half of 2019. We again made sure that our business continues to grow steadily by covering such a great job while the level of trust from partners has enormously increased.

Sunday, February 24, 2019

NT.Wallet – manage any situation!

The United Arab Emirates is a pearl among other countries with popular vacations on the coast of azure sea or a blue ocean. This country is specific with plenty of places to show and to resort including a safari in the desert. 

Our corporate heroes Mr.Cash and Mr.Pay in this new video are going to have a barbeque in the desert but suddenly they run into an unforeseen situation. 

Watch this video to find out how they managed the situation using NT.Wallet application:

Thursday, February 14, 2019

NT.Payments – ahead of the universe

Our company shows great support to various social and sports events that take place in the UAE as you remember. The life of sport in NT.Payments is a great opportunity to show your intentions to support a culture of a healthy lifestyle and act in accordance with canons of sports. 

We have already flashed in previous publications that Dubai welcomes every year international competitions including those marathons held on long-distance. The IRONMAN 70.3 race is a similar event to be also widely known as HALF IRONMAN took its place on February 1. This is a triathlon race organized under the authority of World Triathlon Corporation (WTC). 

The marathon started this year nearby the famous Burj Al-Arab hotel – the sprint participants had to cover a total of 113 km distance in three stages: swimming - 1.9 km, cycling race - 90 km and running - 21 km. 

The race started with swimming from the public beach of Jumeirah followed by biking with the route running through the sand dunes of Arabia. The relay race finished back in Dubai where the winners were honored by the event organizers, by guests and their fans. 

Aset Temirkhan our colleague and system analyst of the managing company did not stay aside from the competition and took active participation in the race. He has been a regular participant in such competitions for several years now and defended the honor of NT.Payments with pride. 

Aset started preparation several months before the marathon. Early jogging along the embankment, intense training with long-distance swimming and cycling became a corporate part in the life of our colleague. 

He has decorated his outfit with the logo of NT.Payments and has successfully covered all distance and received a commemorative medal. Participation in such competitions undoubtedly defines the spirit and character, as well as affects favorably health and the well-being of a person. 

We are proud of the success of our colleague and we hope that his actions would make an excellent example for others. 

The efforts made by the company to popularize the brand of NT.Payments brand have not gone unnoticed while Mr. Cash and Mr.Pay corporate heroes were popular with other fans.

Tuesday, January 29, 2019

Records of NT.Payments

It is common knowledge that figures play a significant role in the modern world. They demonstrate obviously a development vector set by a company and give an understanding of where it is moving. As 2019 has already started, we expect a considerable number of events to happen within the next twelve months which will directly affect the life of the company and its development. Some new horizons and new records are ahead of us that we expect to hit in the near future.

What made 2018 memorable? Are we satisfied with the results? We would like today to speak about some records that we are extremely proud of. Trust us we have something to tell you.

Let`s begin with that we have already hit an unbelievable record of 170 million of completed transactions through NT.Payments terminals since the launch of the company in the UAE. Certainly, we make a big contribution to the development of payment services in the local market and our clients use the company terminals with great pleasure since they are simple and convenient to use. In addition, our kiosks feature a wide range of services that we offer and an easy user interface.

Our client base has exceeded 5 million users in the UAE. This figure in a big deal shows a growing interest by the local population to our products, but also there is an obvious fact that we have gained a group of permanent customers as at least 1 million of clients use our services on a daily basis.

We are eager also to mention the most distinguished of our clients. Among them, there is the most active participation that we are proud of. For example, we have 200 people who have been using the services provided by our terminals and they used NT.Payments services more than 1000 times, while one of them has completed 2265 transactions and he has become our client since 2014.

We are glad to announce that we have hit 200 thousand daily transactions. We will continue improving and we are confident that we will easily hit another great 300 thousand operations a day.

Last year we have succeeded to increase the number of cash boxes up to 72 thousand per month. This mainly owed to help of employees from the technical department. A strong demand shown in the payment system means that customers have increased their interest in NT.Payments while a fast response of employees who are responsible for maintenance, provided continuous operation of the kiosks.

We have set up 700 new self-service terminals jointly apart from that and installed new 250 POS-terminals. This helped us to expand to new locations like little trade, service centers with confined spaces, and we have covered another new perspective region, Fujairah. Therefore, now we are represented in all seven Emirates of the UAE.

Without the ongoing operation of the terminals we wouldn`t have achieved such impressive results. We increased the number of successful repairs and maintenance of the objects and reached 8 thousand per month. The aesthetic appearance of our kiosks have always been our distinction and made us particular compared to our competitors – we have hit another record and 252 kiosks have been repainted.

Installation of the fourth type of payment machine POS-terminals enabled us to keep expanding to the market and to cover 13 types of locations among them educational centers, local municipalities, hotels, leisure centers, restaurants, hypermarkets, and other commercial places.

NT.Payments also develop launch of new services from payment services of private companies to state projects. Presently, we offer to top up the balance and pay for services more than 700 international and 20 local providers from mobile, internet, utilities to free donations to charity funds.

NT.Payments have again shown the ability to lead the business and successfully performs its role in the market of payments acceptance. If you ask that if we are happy with these findings we can answer that we are, but we in no way to stop. Much work to do is ahead of us and we are confident that we can manage all that we plan successfully.

Thursday, January 17, 2019

A key plan for the future

One of the most fundamental truths of every company states that its employees play a substantial role to achieve any target or goal. The unity of business team means that everyone is making teamwork and joint efforts to get a final result. It is hard to reach a necessary effect without a clear understanding of desired goals, thus any employee is playing a role of an active participant of the process and who fills a gap in the work of one system. 

We have summed up the results of last year quite recently and talked about the main achievements of the company over the past twelve months. We would like today in our blog to explore the goals that our company is set to achieve in 2019 and draw some analysis of these targets. Some departments of our company are eager to assist us and their managers are glad to help with this suggestion and decided to share these plans for this year. Let us have a look and see how they did that: 

Business development is one of the most important departments of the company despite the small number of employees working in it. Its specialists are responsible for the implementation of new services and signing new and profitable contracts with service providers and moreover making some promotions and informing the clients about new services to be introduced. 

This year they have a lot to do – apart from the usual launch of new payment options for the operators within the UAE mainly in the category of public and state services, company management targets at gradual expansion to international service provides. 

Gujranwala Electric Power Company (GEPCO), Islamabad Electric Supply Company (IESCO), Karachi Water Supply Board (KWSB), Jamshedpur Utilities & Services (JUSCO) and India Power – this is just a small portion of services to be implemented in the offshore market. 

According to Hardik Dani, project manager, this year is expected to be intense and full of new events that will characterize future direction in the development of the company. We wish to add from ourselves that employees of this small department have repeatedly shown their dedication to innovative business solutions by showing a serious approach to the whole matter. 

Solving clients` requests is the main goal of call-center. This department serves many requests that are coming from service users. That is why it was not easy to get there and talk about department plans with their manager Andrei Dyhan because of heavy workload. 

According to Andrei, the main goal for this year is to reach 250 million transactions since the launch of the company and hit 300 thousand daily operations provided to the clients. These figures don`t seem sky-high taking into account rate of growth and demand for services among the local population. In addition, it is planned to introduce a support section in the mobile application for clients and advance of automatic call response. Andrei has also mentioned about new personnel to be recruited this year since his department is planning to grow. 

The sales department is planning to give a start to several new innovative projects this year among which launch of official NT.Wallet mobile application, placement of an advertisement on digital billboards, the introduction of car rental service and finally the development of a network for charging stations for electric cars. Sounds impressive, isn`t it? 

Besides, this division brood over plans for some time to open additional offices in outlying regions in order to increase response to landlords` requests and service of payment terminals. Particular stress is made on the increase of a number of kiosks in malls, state authorities, and hypermarkets. 

- Napoleon`s plans, - a bold prediction from Roman Matsaniuk, a supervisor of the department on the future plans. This statement does not seem something extraordinary keeping in mind how successive they were solving different tasks. 

Work of technical department is one of the most complicated and hardest that requires being attentive to details. This year technical employees plan to implement new methods of maintenance for payments kiosks such as dust, wet and water prevention control, implementation of a system for automatic switching and cooling of servers and finally launch of modules for repair control of installed “Galaktika” ERP-system. 

These changes will enable us to raise the serviceability rate of physical objects and lower costs by optimizing charges of obsolete ways of maintenance. 

“We would like to reach attempted goals and we hope that we can accomplish successfully of what we have planned. The experience of our employees and their qualifications let us bring into effect the most complicated projects”, - says Alexey Trofimov, director of the technical department. 

2019 has already begun and there are many events ahead of new achievements and us that we can attain. We wish success to all our colleagues and we expect that this year is another good milestone for new and grand projects.