Monday, August 14, 2017

New Quality Control System

Dear partners! 

Quality is a prerequisite for delivering excellent service valued by customers. Kiosk IT System Trading LLC works hard to continue being a number one in quality of payment services in the Emirates market. We are constantly improving the terminals’ assessment system, introducing new processes to monitor kiosks and keep them in top condition. 

For this to happen, we established a special independent committee that has the task of monitoring payment kiosks’ operation and their technical conditions. Not only is the availability of necessary services important for terminals but the compliance of the devices’ appearance with the standard in place, their aesthetic appeal for customers. 

As of today, three divisions: Commercial Department, Technical Department and special independent committee consisting of employees of other departments including Taunigma are in charge for quality assurance. 

The special committee, as well as other duty departments monitor operability (promotional display, touchpad, validator, printer, and dispenser) and appearance (conditions of both displays, painting, stickers, cleanliness) of payment kiosks. 

To implement these plans, we opened our own painting workshop within the Technical Department. Employees of this division will help us keep color of payment kiosks bright especially color of ones installed outside and exposed to strong sun. 

In order to carefully assess terminals, members of the committee travel to various regions of the UAE to perform scheduled and unscheduled checks. This is a good opportunity not only for controlling terminals’ operation but also for communicating with landlords, learning their expectations about new services and cooperation. 

After each trip, the committee reports on results and issues notes for people in charge who control operation of one or other kiosk.

Every day, employees of Taunigma review and analyze updated images of kiosks in the internal corporate system. Not only operability but also appearance is important for us because it affects the number of clients and, therefore, a turnover. 

The latest innovations help us to improve quality of the kiosks’ operation and provide clients with the best payment service in the UAE. 

Best regards, 
Team of Taunigma & NT.Payments & InDoor.TV

Sunday, August 6, 2017

Business Trip to China

Dear partners! 

Shenzhen is a dynamically developing city located nearby Hong Kong. 

For several years, our company has maintained strong relationships with a local electronic factory that produces NT.Payments kiosks and Taunigma-Combo multicomplexes. 

This year, a representative of Kiosk IT System Trading LLC travelled there to negotiate issues of expanding functionality of equipment and implementing a number of innovations that will improve our terminals. During the business trip, Alexey Trofimov, the Head of the Technical Department, took a look at the latest technologies of payment kiosks’ manufacturing. He also established business contacts with suppliers of equipment in order to expand the range of Taunigma franchises. 

“The trip was interesting and successful. We discussed the improvement of the terminals’ operation with the representatives of the factory, learn about new components, exchange the experience of painting kiosks. In the UAE, some kiosks are installed outside. Under strong sunlight, the paint starts fading that affect the terminals’ appearance which is important for us”, – Alexey, the Head of the Technical Department, says. 

In addition, the representative of our company visited a factory that works for both designing, developing, manufacturing terminals and producing various advertising LED displays. The meeting compared models of payment kiosks, discussed a production organization, cost of terminals, advertising panels, components; and transportation. 

Despite his busy work schedule, Alexey managed to visit current suppliers of card readers, cash acceptors for NT.Payments kiosks and combo-terminals to discuss prospects for future cooperation.

It is safe to say that the business trip was productive. We saw the facilities where our terminals are being assembled once again, examined technical innovations to improve operation of equipment, and established new contacts that will help us to implement our future plans and projects. 

The trip was not without leisure program. Employees of the factory took Alexey around beautiful places of Shenzhen, introduced traditions of their countries, and offered him national Chinese food. 

Best regards, 
Team of Taunigma & NT.Payments & InDoor.TV