Records of NT.Payments

It is common knowledge that figures play a significant role in the modern world. They demonstrate obviously a development vector set by a company and give an understanding of where it is moving. As 2019 has already started, we expect a considerable number of events to happen within the next twelve months which will directly affect the life of the company and its development. Some new horizons and new records are ahead of us that we expect to hit in the near future.

What made 2018 memorable? Are we satisfied with the results? We would like today to speak about some records that we are extremely proud of. Trust us we have something to tell you.

Let`s begin with that we have already hit an unbelievable record of 170 million of completed transactions through NT.Payments terminals since the launch of the company in the UAE. Certainly, we make a big contribution to the development of payment services in the local market and our clients use the company terminals with great pleasure since they are simple and convenient to use. In addition, our kiosks feature a wide range of services that we offer and an easy user interface.

Our client base has exceeded 5 million users in the UAE. This figure in a big deal shows a growing interest by the local population to our products, but also there is an obvious fact that we have gained a group of permanent customers as at least 1 million of clients use our services on a daily basis.

We are eager also to mention the most distinguished of our clients. Among them, there is the most active participation that we are proud of. For example, we have 200 people who have been using the services provided by our terminals and they used NT.Payments services more than 1000 times, while one of them has completed 2265 transactions and he has become our client since 2014.

We are glad to announce that we have hit 200 thousand daily transactions. We will continue improving and we are confident that we will easily hit another great 300 thousand operations a day.

Last year we have succeeded to increase the number of cash boxes up to 72 thousand per month. This mainly owed to help of employees from the technical department. A strong demand shown in the payment system means that customers have increased their interest in NT.Payments while a fast response of employees who are responsible for maintenance, provided continuous operation of the kiosks.

We have set up 700 new self-service terminals jointly apart from that and installed new 250 POS-terminals. This helped us to expand to new locations like little trade, service centers with confined spaces, and we have covered another new perspective region, Fujairah. Therefore, now we are represented in all seven Emirates of the UAE.

Without the ongoing operation of the terminals we wouldn`t have achieved such impressive results. We increased the number of successful repairs and maintenance of the objects and reached 8 thousand per month. The aesthetic appearance of our kiosks have always been our distinction and made us particular compared to our competitors – we have hit another record and 252 kiosks have been repainted.

Installation of the fourth type of payment machine POS-terminals enabled us to keep expanding to the market and to cover 13 types of locations among them educational centers, local municipalities, hotels, leisure centers, restaurants, hypermarkets, and other commercial places.

NT.Payments also develop launch of new services from payment services of private companies to state projects. Presently, we offer to top up the balance and pay for services more than 700 international and 20 local providers from mobile, internet, utilities to free donations to charity funds.

NT.Payments have again shown the ability to lead the business and successfully performs its role in the market of payments acceptance. If you ask that if we are happy with these findings we can answer that we are, but we in no way to stop. Much work to do is ahead of us and we are confident that we can manage all that we plan successfully.

A key plan for the future

One of the most fundamental truths of every company states that its employees play a substantial role to achieve any target or goal. The unity of business team means that everyone is making teamwork and joint efforts to get a final result. It is hard to reach a necessary effect without a clear understanding of desired goals, thus any employee is playing a role of an active participant of the process and who fills a gap in the work of one system. 

We have summed up the results of last year quite recently and talked about the main achievements of the company over the past twelve months. We would like today in our blog to explore the goals that our company is set to achieve in 2019 and draw some analysis of these targets. Some departments of our company are eager to assist us and their managers are glad to help with this suggestion and decided to share these plans for this year. Let us have a look and see how they did that: 

Business development is one of the most important departments of the company despite the small number of employees working in it. Its specialists are responsible for the implementation of new services and signing new and profitable contracts with service providers and moreover making some promotions and informing the clients about new services to be introduced. 

This year they have a lot to do – apart from the usual launch of new payment options for the operators within the UAE mainly in the category of public and state services, company management targets at gradual expansion to international service provides. 

Gujranwala Electric Power Company (GEPCO), Islamabad Electric Supply Company (IESCO), Karachi Water Supply Board (KWSB), Jamshedpur Utilities & Services (JUSCO) and India Power – this is just a small portion of services to be implemented in the offshore market. 

According to Hardik Dani, project manager, this year is expected to be intense and full of new events that will characterize future direction in the development of the company. We wish to add from ourselves that employees of this small department have repeatedly shown their dedication to innovative business solutions by showing a serious approach to the whole matter. 

Solving clients` requests is the main goal of call-center. This department serves many requests that are coming from service users. That is why it was not easy to get there and talk about department plans with their manager Andrei Dyhan because of heavy workload. 

According to Andrei, the main goal for this year is to reach 250 million transactions since the launch of the company and hit 300 thousand daily operations provided to the clients. These figures don`t seem sky-high taking into account rate of growth and demand for services among the local population. In addition, it is planned to introduce a support section in the mobile application for clients and advance of automatic call response. Andrei has also mentioned about new personnel to be recruited this year since his department is planning to grow. 

The sales department is planning to give a start to several new innovative projects this year among which launch of official NT.Wallet mobile application, placement of an advertisement on digital billboards, the introduction of car rental service and finally the development of a network for charging stations for electric cars. Sounds impressive, isn`t it? 

Besides, this division brood over plans for some time to open additional offices in outlying regions in order to increase response to landlords` requests and service of payment terminals. Particular stress is made on the increase of a number of kiosks in malls, state authorities, and hypermarkets. 

- Napoleon`s plans, - a bold prediction from Roman Matsaniuk, a supervisor of the department on the future plans. This statement does not seem something extraordinary keeping in mind how successive they were solving different tasks. 

Work of technical department is one of the most complicated and hardest that requires being attentive to details. This year technical employees plan to implement new methods of maintenance for payments kiosks such as dust, wet and water prevention control, implementation of a system for automatic switching and cooling of servers and finally launch of modules for repair control of installed “Galaktika” ERP-system. 

These changes will enable us to raise the serviceability rate of physical objects and lower costs by optimizing charges of obsolete ways of maintenance. 

“We would like to reach attempted goals and we hope that we can accomplish successfully of what we have planned. The experience of our employees and their qualifications let us bring into effect the most complicated projects”, - says Alexey Trofimov, director of the technical department. 

2019 has already begun and there are many events ahead of new achievements and us that we can attain. We wish success to all our colleagues and we expect that this year is another good milestone for new and grand projects.