Our support team is often asked different questions about sales managers’ work, places for terminals setup searching, terms, special conditions, transportation process and so on. Today we’re glad to introduce you one of the leading sales managers of NT.Payments – Nikolai Filyanov.
The efficiency of his work and professionalism often provided high results of sales department’s work. We've invited him today to get from the first hand the answers to the questions that interest our partners most of all.
Interviewer: Hello, Nikolai! Thanks for your finding time to talk. Please tell us some words about yourself. How long are you working as a sales manager?
Nikolai: I’ve worked in sales almost 2 years. But for such a profession 2 years of continuous experience are long enough. No one contract is like another, there are no templates, and every day you have to do more than the day before. All this gives an invaluable experience.
I.: What attracts you in this work?
N.: Most of all I like to communicate with clients! I like talking to people, listening to them, finding an individual approach to everybody, putting myself in another's shoes to understand how to work and what to offer in every case. To conciliate and to win the trust is not easy but extremely important!
I.: So you consider your work being difficult?
N.: Yeath, the work is really difficult. It is connected with significant emotional stress. Also I’m nervous sometimes as I’m financially responsible. And intensive communication with clients needs energy as well. All people are different.
I.: I agree. It’s not always easy to communicate with people. And how to conciliate a person? Is there any secret?
N.: Frankly speaking, it happens that communication does not go as I’d like but I imagine myself being my opponent and try to do my best to conciliate and win trust. It helps me at work greatly.
I.: I see. And by the way, your work also includes choosing places for future terminals setup. How does it happen and what is important to consider?
N.: It’s not only the consumer flow that must be taken into consideration when choosing a place for a kiosk’s setup, but also audience’s paying capacity. The most successful is setting up terminals in supermarkets, trade centers, sleeping quarters’ shops (so called “Baqualas”), mobile phone shops and typing centers.
I.: Could there be any difficulties?
N.: Of cause places with the intensive consumer flow are very good for placing a payment terminal. But as a rule there are not many such places or it’s difficult to place there a terminal. They are airports, trade centers, STSI, tax Inspectorates, hospitals. To place terminals to these areas you need more time, more efforts, all the manager’s skills and diplomacy.
I.: And once the agreement is achieved you bring a terminal for setting up?
N.: That’s right.
I.: And how are transportation and unloading made?
N.: Terminals are carefully immersed to pick-ups, and our drivers deliver them to their destination.
I.: Perfectly organized system! And how many terminals a month do you set up? Is there any minimum?
N.: In average it’s 20-25 terminals per month. There’s no any maximum or minimum. The more the better as we offer a perfect service that our clients are going to appreciate. There’s always a lot of work.
I.: You've told that it’s important to win the person’s trust, to be able to listen and find an approach. And what about clothes? Is the way a manager is dressed also important? It’s hot in the city – what do you wear?
N.: Oh, it’s really important! Manager’s appearance in general is the first step to success as the first potential partner or client’s association with a business person image is an accurate, tastefully dressed and trim man. Such person is friendly perceived by others. It’s not the question of refined taste but of the fact that such appearance demonstrates respect to people. I would never come to a meeting wearing shorts and a T-shirt. I would probably feel comfortable but I’ll make not the impression I need. The main thing is to win trust and show your serious attitude to business. Negligence is unacceptable neither in clothes nor in behavior.
I.: So, appearance, dress, good manners, individual approach to each new partner… What else can make your work more efficient?
N.: I think it’s even wider range of services available to pay for through NT.Payments terminals. Both for nonresidents and locals. That’s what we are working upon at the moment.
I.: Well, the company is constantly and efficiently developing. Also with the help of such talented and creative people! Good luck in work! It was a pleasure to talk to you!