Thursday, November 24, 2016

One Day of a Technical Department Employee

Dear partners!

Every day employees of Kiosk IT System Trading LLC proactively work to develop payment business in the Emirates. Each of the eight departments of our company perform their tasks effectively and expeditiously. So today, we would like to tell you about normal working day of the Technical Department employees and prepared a photo report. 

The major task of the Technical Department employees is to maintain NT.Payments kiosks in operation and collect cash. 


Today, we will take а trip to the places where kiosks are installed with Michael Abongwe to check their operability. “Every morning the Head of the Department gives as a list of terminals that require routine or unscheduled maintenance. We carefully study the documents and build the best route”, − Michael says. We take all the necessary tools and go to do work. 


Having selected destination point on the navigation device, we go to the first installation site of an NT.Payments kiosk. “With the special application, developed by the Software Design Department employees, we generate the shortest route to the destination,” – shares his impression. 


Our staff are always on the go so they can admire monuments, landscapes of the Gulf and desert, unique architecture, and local colors. “I enjoy my job. Every day is a short journey for me. I get the pleasure of riding in the city and sometimes in other regions of the Emirates, watching around. It is difficult for me to stay in one place, I’m not an office clerk,” − Michael says smiling. 


During one day, an employee of the Technical Department can check operability and collect cash of more than 10 payment kiosks in the country’s regions and of about 20 ones in the city. Everything depends on terminal locations and time for a trip. “When creating a route, it is important to consider traffic to avoid the congestion else you can fall behind the schedule. Unfortunately, sometimes such situations are not avoidable, especially when people go to/from work”, − Michael says. 

Fifteen minutes later we arrived to a small mobile shop. This is a good location for a terminal – blue and yellow NT.Payments kiosk is a real eye-catcher. Here starts our work.


When having arrived to a sales point, first of all, an employee is to check-in in the company’s internal system. To do this, one needs to read a QR code on a terminal using a special mobile application developed by our specialists. Now, information that a technician has arrived will appear in the company’s internal system.


A report on a kiosk operation shows that the terminal installed in this shop needs routine maintenance and general check of the system. First of all, Michael examines the terminal for defects, cleans both displays and terminal parts. Then he analyzes operation of the terminal, cash acceptor and dispenser. 


After having checked the NT.Payments kiosk and made sure that the system works correctly, Michael informs the coordinator that the issue with the kiosk has been solved by reading QR code on the terminal again. 


We hit the road again. The next point is a gift shop. Here, the shop owner meets us with smile, offers cardamom tea, and tells Michael about customers’ comments. Michael checks-in in the system and starts scheduled inspection: “You need to clean the terminal, refresh stickers, replace a receipt roll, and check a cash acceptor because the landlord noted that the terminal sometimes does not accept money from the clients”. 


First, Michael checks the cash acceptor, removes dust from the terminal, main and top displays as well as replaces sun-bleached stickers. Appearance of a kiosk is very important for attracting clients and advertisers who desire to place promotional information on the secondary top display of our kiosk.


According to the plan, 11 payment kiosks remain for today, but while we were checking operability of other terminals two more tasks appeared in the system. “It is very good that we can monitor status of kiosks online. That allows to control their operation, rapidly travel to an installation site and immediately correct errors”, – Michael says. Well, let’s try to close all requests in order not to leave unresolved issues for tomorrow. 


6 p.m., our working day draws to a close. The day has been very eventful. Today we have managed to check 15 payment kiosks, collect cash from 7 of them. Now, we are going back to the company’s office to hand over cash boxes to cashiers and return keys from the terminals checked to the Head of the Department. Today we have completed all the tasks and may go home. 

Sometimes technical department staff have to work beyond normal working hours, the reason for this is congested traffic, location of terminals, opening hours of a sales of service point where a kiosk is installed. Fortunately, this does not scare our employees, their main rule is that a kiosk must be in operation in order to offer the opportunity to pay for any service at any time to the customers and ensure the stable profit from terminals’ operation for the partners. 

Further you will see more interesting stories about work of our specialists. 

Follow the news!

Best regards,
Team of Taunigma & NT.Payments & InDoor.TV

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