One of the most fundamental truths of every company states that its employees play a substantial role to achieve any target or goal. The unity of business team means that everyone is making teamwork and joint efforts to get a final result. It is hard to reach a necessary effect without a clear understanding of desired goals, thus any employee is playing a role of an active participant of the process and who fills a gap in the work of one system.
We have summed up the results of last year quite recently and talked about the main achievements of the company over the past twelve months. We would like today in our blog to explore the goals that our company is set to achieve in 2019 and draw some analysis of these targets. Some departments of our company are eager to assist us and their managers are glad to help with this suggestion and decided to share these plans for this year. Let us have a look and see how they did that:
Business development is one of the most important departments of the company despite the small number of employees working in it. Its specialists are responsible for the implementation of new services and signing new and profitable contracts with service providers and moreover making some promotions and informing the clients about new services to be introduced.
This year they have a lot to do – apart from the usual launch of new payment options for the operators within the UAE mainly in the category of public and state services, company management targets at gradual expansion to international service provides.
Gujranwala Electric Power Company (GEPCO), Islamabad Electric Supply Company (IESCO), Karachi Water Supply Board (KWSB), Jamshedpur Utilities & Services (JUSCO) and India Power – this is just a small portion of services to be implemented in the offshore market.
According to Hardik Dani, project manager, this year is expected to be intense and full of new events that will characterize future direction in the development of the company. We wish to add from ourselves that employees of this small department have repeatedly shown their dedication to innovative business solutions by showing a serious approach to the whole matter.
Solving clients` requests is the main goal of call-center. This department serves many requests that are coming from service users. That is why it was not easy to get there and talk about department plans with their manager Andrei Dyhan because of heavy workload.
According to Andrei, the main goal for this year is to reach 250 million transactions since the launch of the company and hit 300 thousand daily operations provided to the clients. These figures don`t seem sky-high taking into account rate of growth and demand for services among the local population. In addition, it is planned to introduce a support section in the mobile application for clients and advance of automatic call response. Andrei has also mentioned about new personnel to be recruited this year since his department is planning to grow.
The sales department is planning to give a start to several new innovative projects this year among which launch of official NT.Wallet mobile application, placement of an advertisement on digital billboards, the introduction of car rental service and finally the development of a network for charging stations for electric cars. Sounds impressive, isn`t it?
Besides, this division brood over plans for some time to open additional offices in outlying regions in order to increase response to landlords` requests and service of payment terminals. Particular stress is made on the increase of a number of kiosks in malls, state authorities, and hypermarkets.
- Napoleon`s plans, - a bold prediction from Roman Matsaniuk, a supervisor of the department on the future plans. This statement does not seem something extraordinary keeping in mind how successive they were solving different tasks.
Work of technical department is one of the most complicated and hardest that requires being attentive to details. This year technical employees plan to implement new methods of maintenance for payments kiosks such as dust, wet and water prevention control, implementation of a system for automatic switching and cooling of servers and finally launch of modules for repair control of installed “Galaktika” ERP-system.
These changes will enable us to raise the serviceability rate of physical objects and lower costs by optimizing charges of obsolete ways of maintenance.
“We would like to reach attempted goals and we hope that we can accomplish successfully of what we have planned. The experience of our employees and their qualifications let us bring into effect the most complicated projects”, - says Alexey Trofimov, director of the technical department.
2019 has already begun and there are many events ahead of new achievements and us that we can attain. We wish success to all our colleagues and we expect that this year is another good milestone for new and grand projects.